Great results in Annual Survey
In December 2011, independent body Carplus carried out an annual survey to give members of car clubs the opportunity to feedback on their experience. In total, 1255 City Car Club members completed the questionnaire. We would like to take this opportunity to thank everyone who took the time out to complete this for us, it helps us to work to continuously improve our service and address any issues that may have arisen.
Overall the results were extremely positive. Some key findings include:
• 94% of all members reported a high level of overall satisfaction with City Car Club. Only 0.8% believed their experience with City Car Club to be very poor.
• In total the respondents reported to have reduced the number cars they own by 400 vehicles. If we assume the same rate applies to all our 23,000 members that equates to 9200 fewer cars on the UK’s roads.
• 95% are likely to refer City Car Club to a friend, family member or work colleague.
• 96% have had a positive experience when dealing with the Clubhouse team. Remember if you refer a friend you both receive £20 driving credit.
Whilst the results are extremely useful, we are also constantly listening to your feedback in order to improve our service. If you have any suggestions please feel free to get in touch.
As a thank you we have drawn one lucky member from a hat to win.
The winner of the £25 driving credit is………. Kerri Woods from Edinburgh.
Big thankyou again to everyone!
Tags: Blog
Participated in the survey and said we would recommend to others. We are saving at least £1000 a year compared to running 4K miles a year in our old Mini. The only problem is blocked bays and the arguments i’ve had with motorists I spot attempting to park in them especially van drivers and trucks delivering. The bays need to be better marked like they are in Sydney where they have big X markings.