You need to be at least 19 years of age* having held a full driving licence for a minimum of 12 months. There is no upper age limit and we can accept both UK and non UK driving licence holders.
* 19 and 20 year old members pay a compulsory £10 per month to contribute towards the considerably larger insurance premium we incur for younger drivers but the good news is the excess is only £250 in the event of an accident (only payable if our insurers deem that the accident was at your fault).
Compared to the cost of running your own car we can save you thousands of pounds each year. For more details on our prices, click through to our What it costs
Our Discount Card allows members to receive a 20% discount off hourly and longer term bookings for a cost of just £12.50 per month. If you are about to become a member, the membership card we issue you will have this 20% discount in-built into it. If you are an existing member, you can upgrade your existing membership card simply by contacting us by telephone or email to clubhouse@citycarclub.co.uk (you dont need to be issued with a new card, we can apply the 20% discount to your existing card).
You only need to be driving an average of 13 hours per month in one of our standard cars to be able to start making savings.
If you ever want to change back to our Pay-As-You-Go tariff (where you have no monthly fee), just let us know. You can do this at any time after three months of being on our Discount Card rates.
Yes but he or she will have to become a member first. If you’re both living at the same address, and share the same Direct Debit madate, your partner pays an annual membership fee of just £25 and gets all your benefits at no extra cost. This means if you take out an insurance excess reduction payment and/or rate reduction tariff, your partner has the same benefits for zero monthly charge.
Yes there is. The charge for private members is £50 and is levied on the anniversary date you joined the club. This payment will be automatically added to your Direct Debit payment in this month. Partners pay just £25. Business members normally pay £30 per driver (inclusive of VAT).
If you joined City Car Club prior to 1 June 2008, you are classified as one of our Founder Members and no annual membership fee is levied - as a thank you for being one of our early members of the club.
Yes you can – although we’re confident that once you’ve experienced how economical, environmentally responsible and hassle-free motoring can be as a member of City Car Club, you’ll never want to go back to the world of private car ownership.
However if your membership hasn’t quite suited your lifestyle, all we ask is that you let us know within the first 3 months of joining. You’ll need to return your membership card to us, and we will then refund you 50% of the annual membership you paid when you became a member.
Click Here to book a car online. Or, for a small charge, give us a call on 0845 330 1234 (select option 2) and we’ll do it for you. Book your car for as little as half an hour or for several weeks; at a moment’s notice, or up to a year in advance.
Absolutely. We can accept any nationality of driving licence for the duration that they are valid in the UK. Please be aware that once a non-UK licence has expired, it is your responsibility to let us know, as you will no longer be covered by our insurers.
Fully comprehensive insurance is included*. All the statutory requirements are covered, on a comprehensive basis, including unlimited third party injury and passenger liability cover. If you’d like to reduce your excess from the standard £500 to £100 you simply pay a small monthly fee and we take care of the rest. Hopefully you will never have a bump but if you do, you only have to pay the excess if our insurers deem the accident to be your fault (or the third party can not be traced).
* If you are 19 or 20 years of age, there is a fixed charge of £10 per month to contribute towards the very large premium insurers add to the cost of insuring younger drivers. The good news is that the insurance excess is reduce to just £250 in the event of an accident (only payable if deemed by our insurers to be at your fault).
No problem. City Car Club members have the privilege of being able to book a car anywhere we have cars. Off on business? Travelling to see family and friends? Simply book your City Car Club car, pick it up at your destination and enjoy. Please phone us to allow you the facility to book a car in another city other than your home city.
All our cars are easily accessed with your membership card. You simply place it over the card reader on the windscreen and the car doors will open. Once you’ve tapped in your PIN to the on-board computer to release the engine immobiliser, grab the keys from the designated key storage area in the car.
Depending on the nature of the offences, we can accept up to six points on your licence – sometimes up to nine. This will be checked and confirmed to you in the joining process or do contact us first of all to check.
You must have had no major motoring convictions in the last five years and not have more than three "SP" and "CU" code offences in the last three years. If you are unsure, do give us a call to check your individual circumstances.
In parts of the UK’s most congested towns and cities, as well as in a number of housing developments.
Need detail? Use our Location Map or postcode finder to locate a car. You’ll find them parked in dedicated bays, so you’ll have no parking problems at the end of your booking.
We have five-door small hatchbacks and larger family or ‘business trip’ sized saloons and five-door hatchbacks. Most of our cars take petrol but in some places we have diesel cars – please put in the correct fuel! Our cars prefer that. In London (and some other cities) we also have a fleet of petrol/electric hybrid cars.
Our members tell us they’re able to access the car they want 98% of the time. And if their precise choice isn’t available at the time they need it, there’s usually a suitable alternative nearby. But typically, they find that their preferred choice is usually available some time soon.
Yes you can. You can even offset your City Car Club membership and drive charges against tax as a legitimate business expense. We can even help you with separate invoices for business and private use. Another time saving feature of City Car Club.“Click on City Car for business for more detailed information.
It’s all covered in your hourly rate. So if the tank’s running low, simply refill using the car’s fuel card. We pay for the first 50 miles per 24 hour period then we’ll add 24p for every extra mile you drive to your monthly invoice if you happen to go over this allowance.
Extend your booking using the on-board computer, or by calling our 24/7 helpline. We’ll do everything we can to accommodate you. If someone else has booked the car immediately after you we will try to move them to another car. You may have to pay some of their costs, but we try to avoid that situation ever happening. We will not pass on any of our costs if you let us know in advance that you are running late - we know it can happen and appreciate you letting us know.
However, if you’re late and do not let us know you’ll be charged £20 late fee and every hour or part of an hour over your original booking time the hourly rate will be increased by 1.5. In addition you have to cover any inconvenience costs accrued by any member who’s been kept waiting.
Certainly. If you cancel a booking giving 5 or more hours notice, there is nothing to pay (but as much notice as possible is appreciated so other members can book the car). If you cancel a booking giving less than 5 hours notice, a charge of 60% of the cost (at standard pay-as-you-go rates) will be levied up to a maximum of £25.
You can bring a car back early but as the car has been shown as unavailable to other members for the full duration of your hire, you will still be charged for the whole period booked.
This very rarely happens but if it does call our helpline immediately on 0845 330 1234 (press option 2). We’ll provide you with another vehicle, or get you another means of transport. It is our mission to get you to your destination and back.
Research indicates that each City Car removes the need for between five and eight privately owned vehicles. This helps to reduce congestion and relieve the pressure on parking spaces in urban areas. Having fewer cars means less cluttered streets, fewer front gardens being used as driveways and more plants!
City Car Club drivers are smart and integrate other modes of transport into their lifestyles. Some are more social, like public transport, others are healthier, like bike riding. Both these choices add something to our communities’ quality of life. Our 2006 member survey reveals all the facts and figures.
To make life as simple as possible, our members pay for using our City Cars via Direct Debit. You will be asked to complete, sign and return a Direct Debit mandate when you join. We then send a monthly statement detailing the time and mileage you have driven and payment is taken around 10 days after this. All this information is cleverly provided to us via the on-board computer in each car so there is no need for you to keep a manual record.
If you need to make a payment via internet banking, our bank details are: Sort code 53-61-07, account number 61310794 (please use your membership number or surname as the reference).
It’s unlikely, as our cars are modern, reliable and serviced on a regular basis. But if it should happen, you’re covered for breakdown and recovery assistance in all of our cars. Again, call our 24-hour helpline on 0845 330 1234 (press option 2) if you have any problems.
Sorry if we don’t have one convenient enough to you but we are expanding our locations all the time, so do keep checking our website. Give us your details and this will speed up the process – the more people requesting a car near them, the sooner we will try to get one in place! And if you have off-road parking you’d like to offer as a home for a City Car please get in touch – we’ll make it worth your while!
Yes you are. City Car Club insurance meets all the statutory requirements on a comprehensive basis, including unlimited third party injury and passenger liability cover (except if you are charging your passengers which would invalidate your insurance cover – not that this would be likely!).
Certainly. If you are registered disabled and can't drive non-adapted cars, you can nominate up to two people to drive for you, for the price of one, subject to insurance approval.
It is the responsibility of the driver to pay any parking tickets issued. If they go unpaid, the issuing authority will send them to the registered owner of the cars, they will pass them to us with their admin fee of £20. We will pay the parking fines and you will be billed for the fine plus £20 fee. Caught speeding? Sorry, but by law we must give your name to the police. We are not allowed to pay them for you. So please behave yourself and stick to the speed limits and park properly.
If you wish to pay your annual membership fee or pay an outstanding invoice via the internet or BACS, our bank details are as follows:
Account name: City Car Club (UK) Ltd Sort code: 53-61-07 Account number: 61310794
If you are already a member, please quote your membership number as a reference. If you are a company, please use your company name as the reference. If you are paying your annual membership fee, please quote your name.
We’re sorry but we don’t provide baby or child seats for the simple reason that there are too many different types (newborn, rear facing, forward facing, booster, etc) and we don’t have anywhere to store them. You are obviously welcome to use your own car seats in our cars though. If any of you can think of a clever way of us providing them, short of filling each car’s boot with a plethora of seats and boosters, we’d love to hear from you.
Unfortunately, Transport for London does not yet exempt car club cars – but we are working on it! Until then, I am afraid we have to pass on the cost to you when you enter or exit the Congestion Charge zone at the normal rate of £8.00.
However, if you are using one of our City Cars that has a home inside the Congestion Charge zone, we only pass on a charge of £4.00 hoping other members may use the car in the day to share the cost!
And there is no need to directly pay the charge yourself – so long as the City Car you are driving is based in London, We do this on your behalf and add this to your monthly bill. Another time-saving benefit of City Car Club.
Don’t forget, the Congestion Charge is only applicable Monday to Friday between 07:00 and 18:00
If you enter the Congestion Zone in a City Car that is not based in London, you are required to pay the charge directly yourself as they are not registered with Transport for London. Failure to do so will incur additional penalties levied by TfL for late payment and an administration charge of £20. Please remember to pay the charge on the day in this circumstance.
You will find the link to our Terms and Conditions at the foot of each page on our website headed Club Rules .This also outlines our penalty charges and we strongly recommend you read this before joining so you know the full ins and outs. As we are a members club, we have to have rules so members are not inconvenienced by the action of others (although this rarely happens).
Please contact the 24 hour helpline 0845 330 1234 (Select option 2 from the menu) and let us know. We can then begin to trace the owner. The same applies if you discover you have left something in the car. All lost property is kept by us for three months and then donated to charity if not claimed.
City Car Club relies on happy members and any complaint is taken very seriously. If something has gone wrong, we want to hear about it and ask that you send an email to help@citycarclub.co.uk. Our Clubhouse Manager will thoroughly investigate your complaint and get back to you within 24 hours (Mon-Fri). Our CEO personally monitors all email complaints so you can be confident that they are dealt with at the highest level of management.
All members (excluding corporate users with 5+ members) are automatically given an initial credit limit of £250 which will remain in place for 3 months. After 3 months the credit limit will be reviewed based on use and payment history. Once £250 has been exceeded City Car Club will call / e-mail / write to you to request a payment on account to bring your account back under your credit limit. If this payment is not received then City Car Club will temporarily suspend your account until payment is received. We have this in place to ensure that City Car Club members are not inconvenienced by irresponsible members.
We very much welcome members of other UK car clubs. Being a member of two car clubs can provide even greater choice of locations, increased range of car types, and ensures there will always be a car available when you need one. As such you can become a member of City Car Club and get your first year of membership free (saving £50).
In order to qualify for this offer, we simply ask that you send us an invoice you have received from the other club dated between 3-12 months old.
Simply apply online for membership as normal, making a note in the comment section. Then send the invoice to membership@citycarclub.co.uk.
Absolutely.If you arrive at the car less than half an hour before your booking is due to start, simply access the car as normal using your membership card and enter your PIN into the in-board computer.You are then free to drive away.Please be aware, however, that you will be charged from this earlier start time.
If you arrive at the car more than half an hour booking your booking and the car is available, access the car using your membership card, enter your PIN into the in-car computer and enter an ‘end time’ when prompted.You are free to drive away.This will automatically join up with you original booking.Again, please be aware that you will be charged from this earlier start time.
