Other charges

City Car Club always ensures charges are kept to a minimum. However, ‘fines’ have to be in place to minimise operational problems to all members of the club, ensuring maximum satisfaction for all.

Booking and booking extension fees:

Bookings over the internet, or directly from the car’s on-board computer, can be made at any time and are totally free of charge.
Bookings made by telephone between 08:00 and 21:00 are charged at £1.50 per call (irrespective of the number of bookings made).
Extensions of bookings made by telephone between 08:00 and 21:00 are free of charge.
Bookings and extensions made by telephone between 21:00 and 08:00 are charged at £5.00 per call. It is preferred if bookings were not made during these hours as our on-call staff work from home during these hours.
Extensions of bookings made over the telephone at any time on a public/bank holiday will be charged at £1.50 per call.

London Congestion Charge:

Congestion charges for our London based City Cars are paid for by the club and the relevant charge will be added to your monthly invoice. Charging hours are 7.00-18.00 hours Monday to Friday.

If you use one of our City Cars whose home is inside the zone, we will bear the full cost of the Congestion Charge.
London City Cars based outside the Congestion Zone are charged £10.00 if the car is driven into the Congestion Zone during charging hours.
If you are in a City Car based outside of London and enter the Congestion Charge zone during charging hours, you are required to pay the charge directly yourself as they are not registered with Transport for London. Failure to do so will incur additional penalties levied by TfL for late payment and an administration charge of £30. Please remember to pay the charge on the day in this circumstance.

Return of cars:

It is essential to return cars on time to ensure other members are not inconvenienced. If you are running late (it happens to the best of us at times!), please inform us as early as possible, so that we can make alternative arrangements for any other member who may be affected.

If you are going to be late and you advise us at least 30 minutes before your booking was due to end and no other member is inconvenienced, there is no charge (except for the additional time used at the normal hourly rate).
If you do not return the car on time and we have to make alternative arrangements for another member, you will be charged the cost of alternative transport for the other member plus an administration fee of £5 (unless the other member can be transferred to another City Car in which case just the administration fee of £5 will be charged).
If you do not return the car on time and you do not pre-warn us, you will be charged an administration fee of £30, plus the costs of alternative arrangements of any member inconvenienced, plus you will charged 1.5 times your normal hourly rate or part there of.

Cancellation and changes to bookings:

If you need to cancel or change a booking, please give as much notice as possible to ensure maximum availability for other members. You can change or cancel bookings directly through the website up to 30 minutes before the scheduled start time or by telephoning the Clubhouse.

If you cancel or shorten a booking:

More than five hours before your scheduled start time, there is no charge.
Less than five hours before your scheduled start time, If you cancel a booking within 5 hours of its
start time you will be liable for the cost of the booking up to a maximum of £30.

Parking:

The vehicle must be returned to the bay from where it was collected. In the unlikely event you cannot park the car in its designated bay, you must let us know immediately. This will ensure we can get the vehicle moved at a later date and advise anyone booking the car after you where the car is. If the car is left illegally parked, failure to contact us inevitably will lead to a parking ticket, wheel clamp or being towed away. If you have not contacted us to let us know of the problem, all costs will be passed on to you with a £30 administration charge. Costs can be extremely high so please do ensure you let us know immediately.

Club rules:

As a courtesy to your fellow members you must not:

Smoke in the car (which is also now required to comply with legislation).
Transport pets in the car (allergies and smell – sorry).
Return a car at the end of your booking with less than a quarter tank of fuel (fuel cards are in each car to top the fuel at City Car Club’s expense).
Leave the car excessively dirty for the next member, or dirty on the inside including litter in the car.

Failing to follow the above Club Rules carries a penalty of £30 plus, if necessary, the cost of specialist cleaning.

Keys and fuel cards:

Lost keys or fuel cards are charged to members at cost plus £30 administration per item. Failure to leave the keys in the car at the end of the booking will incur a charge of £30 plus any inconvenience costs incurred by the next member to use the car.

Throughout your booking, please keep the keys with you at all times and ensure they are left in the vehicle at the end of your booking.

Lost membership cards:

Replacement membership cards are charged at £20. Please let us know as soon as possible so that we can cancel your membership card and issue a new one to ensure you can keep using the cars.

Staff call outs:

If lights are left on inside or outside of the car and causes the battery to flatten, or performs some other action requiring a member of the City Car Club team to go to the car to rectify the situation, a fee of £30 will be charged.

If you require assistance from a member of the City Car Club team to change a wheel during your booking, you may be charged up to a maximum of £75.

Parking tickets:

Parking tickets are your responsibility and must be paid for directly by you. If the ticket has to be processed by the club, an administration fee of £30 will be added (we are often charged more by our leasing companies – as they receive the tickets and forward to us).

Speed cameras and other traffic offences:

City Car Club are required by law as the registered keeper of the car, to pass on driver details to the relevant authorities. Any offences committed are the driver’s responsibility and not the club’s. An administration fee of £30 will be chargeable on all tickets processed by us.